Ban Appeals

Use this section to appeal an account ban. Be sure to follow the appeal guidelines otherwise your post may be deleted.
Forum rules
Before you submit a ban appeal, please read the following and make sure that you've not been automatically locked out by our system (see below). Invalid requests are time consuming and results in a longer wait for those with valid requests.

Temporarily suspended

These are the reasons why you might get temporarily suspended:
  • You input your username and password incorrectly too many times in a short period of time - this is system issued.
  • The system detects an intruder on your account, and temporarily suspended it to protect it - this is system issued.
  • You were banned by a Game Master for violating the Terms of Use.


If it is issued by the system, then it will last 15-60 minutes and expire after that. Logging in during this time may refresh the timer of the suspension, so please wait the full duration. You can attempt to solve this by doing a password-reset on the account, then waiting at least 30 minutes before attempting to log in again, to avoid the timer being reset. If this does not help, you can try to enable Two-Factor Authentication - this will in addition to secure your account, prevent the suspension when the system detects an intruder. If you have already tried this, it is possible the account was in fact banned for violating the Terms of Use, in which case you must file a ban-appeal (see below).

Permanently closed (and no longer available for use)
Pemanently closed accounts are accounts that have been manually banned by a Game Master for violating Terms of Use. While most cases do not warrant an appeal, you are free to create a ban appeal in the ban-appeal section (see below).

Filing a ban appeal
Create your appeal by clicking on "New topic" below. For us to be able to efficiently process your request, we ask you to copy the format below, paste it in your new topic and fill in the relevant details.

Account Name:
E-Mail Associated With Account:
Highest Level Character Name and Realm:
Ban Reason/Notes (if known):


Please note that it may take some time before the appeal is processed - but you will get a reply regardless. It will not get deleted. If you cannot find it, it's possible it was moved to one of the sub-forums (Approved, Denied, Awaiting 2FA or Invalid), so look there if you cannot find it. Any posts you make in that forum are only visible to Game Masters and yourself - nobody can see your post, and you cannot see someone else's post.

Game Masters will not discuss any bans outside of the ban appeal forum under any circumstance - it will not speed up the process of your appeal by reaching out to any member of staff outside of the ban appeal forum!
  • Forum
  • Approved
    - Topics
    - Posts
    Last post *Classified information*
    by - View the latest post
    -
  • Denied
    - Topics
    - Posts
    Last post *Classified information*
    by - View the latest post
    -
  • Invalid
    - Topics
    - Posts
    Last post *Classified information*
    by - View the latest post
    -
  • 中文申诉区
    - Topics
    - Posts
    Last post *Classified information*
    by - View the latest post
    -
  • Awaiting 2FA
    Approved appeals that are waiting for the user to add 2FA to their account before being unbanned.
    - Topics
    - Posts
    Last post *Classified information*
    by - View the latest post
    -
New Topic
There are no topics or posts in this forum.

Return to Board Index

  • Information
  • Forum permissions

    You cannot post new topics in this forum
    You cannot reply to topics in this forum
    You cannot edit your posts in this forum
    You cannot delete your posts in this forum
    You cannot post attachments in this forum