Two-Factor Authentication Removal Requests

This is where you can request removal of your two-factor authentication. Please follow the forum rules carefully, improperly formatted requests will be invalidated.
Forum rules

The first step is to check the e-mail account that you used to register your account and enable two-factor authentication. Look for the original e-mail that provided you with a QR code to put into the authenticator on your phone. If you can find that then you can just reuse that to attach the two-factor authentication to a new device.

If you are unable to find this e-mail and you wish to remove the two-factor authentication (2FA) from your game account you can request a manual removal by providing the following information:

Please Note: If you do not have access to the e-mail address that was used to register your account, your request will be denied.

Mandatory:
  • E-mail address used to create the account
  • Account name
  • Current IP address (You can get this at https://ipinfo.io)


Not mandatory but highly recommended:
  • Account creation date
  • Last login date
  • List of characters on the account with what server they are on as well as their professions
  • Discord ID (e.g. DiscordGuy#1234)
  • Any additional information that you believe can help prove that it is your account


If we require any additional information, you will be asked to submit it in the thread you create. If we don't hear from you within 1 to 3 days your request will be invalidated.

We will handle requests as quickly as possible, however very few staff have the rights to remove two-factor authentication. Due to the nature of these requests, we cannot provide an estimated time of completion.
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