Two-Factor Authentication Removal Requests

This is where you can request removal of your two-factor authentication. Please follow the forum rules carefully, improperly formatted requests will be invalidated.
Forum rules

Before filing a request for manual removal, please exhaust all other options in removing the authenticator on your own. In many cases it is possible for the player to take action and remove it themselves. For more details, please read through FAQ: Two-Factor Authentication: troubleshooting steps.

Please note: If you do not have access to the e-mail address that was used to register your account, your request will be denied.

Mandatory information (this is required, or the request is denied):
E-mail address used to create the account:
Account name:
Your current IP-address:


Your current IP-address can be found at https://ipinfo.io/.

The following is not mandatory, but highly recommended:
Account creation date:
Last login date:
List of characters on the account with what server they are on as well as their professions:
Discord ID (e.g. DiscordGuy#1234):
Any additional information that you believe can help prove that it is your account:


If we require any additional information, you will be asked to submit it in the thread you create.
If we don't hear from you within 1 to 3 days your request will be invalidated.

We will handle requests as quickly as possible, however very few staff have the rights to remove two-factor authentication. Due to the nature of these requests, we cannot provide an estimated time of completion.
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