Help - my account was hacked!

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Light's Hope Media
Posts: 49
Joined: Sun Oct 22, 2017 11:25 pm

Tue Jan 02, 2018 10:24 am

We are sad to hear that your account has been compromised. We spend a lot of time and resources trying to prevent these things, but ultimately its the players responsibility to secure the account.

What should I do now?
It's recommended that you do the following should it happen that your account is compromised. This is also a recommended as a general security measure, regardless if your account was compromised or not.
  • Change your password on the game-account
    You can do this either through the reset password form if you don't have access to the account anymore, or if you are able to access it, you can change the password through the account control panel
  • Change your password on your email
    This is mostly a precaution, but it is possible someone has gained access to your game-account though your email
  • Enable Two-Factor Authentication on your account
    Please read through the FAQ: Two-Factor Authentication post for more information on adding another layer of security to your account
  • Don't share the account with anyone
    Sharing an account may increase the risk of the account being compromised, and it is also against our Terms of Use, and doing so will lead to a permanent closure of the account.
Restoring items and characters
It is unfortunately limited as to what we can restore of lost items and values. The same policy as outlined in our Terms of Use applies to all players, and there is no exception for compromised accounts. Please read through the FAQ: Restore items / failed bossloot to see what items we can restore.

If your character was deleted, read FAQ: My character is deleted, can you restore it?. Note that the latest deletion is the one that is restored, so it will not help to delete the character and request a restore to regain its previous state before the breach.
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